BOOKING GUARANTEE AND CONFIRMATION
Your booking is confirmed with the return of the completed confirmation form supplied. Online booking are confirmed with receipt of the e-mail or fax requesting accommodation and acceptance thereof.
Credit card details are required to secure your accommodation. We reserve the right to charge the card for cancellations falling in the stipulationsof the cancellation policy. By making the reservation you are authorizing us to make these charges to the card without any additional concent being required.
We will only charge you once the booking is confirmed. Once the credit card is processed, we will fax or e-mail the details of your booking to you.
Apart from cash, the following Credit cards are accepted: Master,Visa,Dinners,Debit cards – No cheques.
CANCELLATION OR AMENDMENT
We are not a big chain Hotel so please read our cancellation policy carefully. Reservations are made with Meintjieskop Guest House and represents a legally binding contract between you and Meintjieskop Guest House.
Cancellation of confirmed bookings 7 days and less prior to occupation – Full amount for reserved days is payable
Cancellation of confirmed bookings 14 days to 8 days prior to occupation – 50% of reserved days is payable
Premature departure without prior notification – full amount for reserved dates is payable
All cancellations or amendmends must be made in WRITING via e-mail, fax or post. We shall confirm receipt of your cancellation or amendmend.
If in the rare, unforeseen circumstances that we cannot provide your booked accommodation, you will be offered alternate accommodation of the same standard or a full refund.
In the event of no show, you will be charged the full cost of the booking.
ARRIVAL AND DEPARTURE TIME
Check-in from 14h00 to 23h00 (CET) (Unless agreed otherwise by prior arrangement) & Check-out by 110.00 AM (Unless agreed otherwise). Late check-out charge might apply.
Children over the age of 10 years are welcome but needs to be accompanied by adults at all time. Children 14 and older will be charged as adults
Dinners served by prior arrangement. Any dietary requirements including allergies has to be discussed with Managent. We can not cater for Kosher meals.
Rooms are cleaned up to 13h30
Guests are expected to look after keys responsibly. A charge will be made for lost keys. Guests must hand in their keys at Reception before departing.
No smoking is permitted in the rooms. In case of non complyance, we reserve the right to charge an extra nights stay for cleaning and airing the room. Burn damage to linnen,carpets, ect. will carry a charge. We have designated smoking areas
Unfortunately we do not except pets.
You have access at all times upon obtaining your keys. However, as a courtesy to other guests, no disturbances or loud noise from 23h00. If there are any complaints or non-compliance, you will be asked to leave without any refund.
Safeguarding valuables is the guests responsibility. Lock up safe is available.
Guests are recommended to have insurance to cover cancellation, loss of baggage, personal effects and money.
Guest’s visitors are welcome in all the public area’s. Visitors are not allowed in rooms. Visitors are subjected to the same conditions that apply to guests.
All cars are parked at the owners risk
If we suffer damages to items belonging the the Guest House due to wilful negligence or deliberate misuse resulting in a replacement, cleaning, repair being carried out – we reserve the right to charge for all and any costs incured by charging the credit card given to secure the booking, without prior consent being required.
Meintjieskop Guest House or it’s owners will not share your personal details with any third party. We will not store your credit card details. Your credit card details are only used to process and secure your booking.
We may process the information you provide for the purpose of processing payment and you consent to this processing of information